The Support Services Specialist plays a vital role in maintaining a safe, clean, and well-supported clinical environment across assigned healthcare facilities. This position is responsible for supporting site-level operations including stocking and organizing supplies, coordinating food, linen, and laundry services, reporting facility-related issues, and ensuring readiness for patient care. The Specialist ensures proper handling and storage of incoming food and linen items, follows infection control and safety protocols, and supports HIPAA-compliant documentation and workflows as needed. This role serves as a liaison between infrastructure services and on-site clinical teams, ensuring non-clinical support functions meet operational needs and quality standards.

Essential Functions:

• Maintain the cleanliness, organization, and functionality of non-clinical spaces to support day-to-day clinic operations. Report facility-related issues promptly and follow safety procedures to mitigate risks.
• Work with clinical teams daily and weekly to identify adequate inventory needs and any special dietary requirements. Ensure sufficient stock is maintained to support uninterrupted services, and monitor inventory levels
  regularly in accordance with operational procedures.
• Manage the delivery, storage, and distribution of food, linen, and laundry items. Ensure proper food handling and
  adherence to infection control practices and hygiene standards.
• Serve as the on-site contact for vendors delivering linen, laundry, and food items. Verify order accuracy and
  escalate discrepancies to leadership as needed.
• Perform routine walk-throughs to identify, document, and report operational or facility issues. Use established
  checklists and logs to track the completion of daily tasks and facility issues.
• Ensure cleanliness, organization, and readiness of assigned storage areas to support efficient daily operations and
  compliance with safety and hygiene standards.
• Communicate clearly with clinical and infrastructure teams. Adhere to HIPAA, infection control, and safety
  guidelines while supporting operations in a team-oriented environment.
• Assist with special events, new site activations, departmental moves, or emergency responses as assigned.
• Assist with special events, emergency responses, and other duties as assigned.

Knowledge, Skills and Abilities:

• Understanding of basic healthcare support services such as food handling, linen management, supply stocking, and vendor coordination.
• Skill in accurately receiving, organizing, and restocking medical and non-medical supplies.
• Knowledge of and adherence to infection prevention, hygiene practices, and workplace safety protocols.
• Ability to interact professionally with delivery personnel, verify orders, and report discrepancies.
• Ability to communicate clearly and respectfully with clinical teams, vendors, and internal staff.
• Skill in completing daily, weekly, and assigned duties reliably and on time with minimal supervision.
• Awareness of when and how to maintain confidentiality and comply with HIPAA in non-clinical operational tasks.

Minimum Education: High School Diploma or equivalent (higher degree accepted)

Minimum Experience: 1 year Support services within a healthcare, hospitality, or facilities setting

Required Licenses and Certifications:

• Food Handlers Certification within 3 Months of hire.Handling/storing food as part of daily duties.