The Performance Improvement Change Leader will play a key role in enhancing healthcare delivery by driving efficiency, quality, and patient outcomes. This position is perfect for a professional with a strong foundation in healthcare operations and process improvement methodologies, particularly Lean or Six Sigma, who is passionate about effecting positive change in clinical environments. In this role, the Performance Improvement Change Leader will collaborate with multidisciplinary teams to identify inefficiencies, develop innovative solutions, and implement strategies to optimize clinical operations. You will assess current workflows, pinpoint areas for improvement, and lead initiatives aimed at reducing costs and improving patient care. By working closely with healthcare providers, administrators, and other stakeholders, you will ensure that changes are sustainable and aligned with organizational goals. Key responsibilities include training staff in new processes, monitoring the effectiveness of implemented changes, and continuously seeking opportunities to further improve operations. The ideal candidate will possess strong analytical and communication skills, a deep understanding of clinical operations, and the ability to manage multiple projects in a fast-paced environment. Your expertise in process improvement methodologies will be vital in driving measurable.

***Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs

PRIMARY RESPONSIBILITIES & DUTIES

• Lead and support Performance Improvement initiatives applying Lean and other quality/performance improvement strategies.
• Lead and facilitate cross-functional teams in improving organizational performance and pursuing organizational strategies.
• Assist in the development and implementation of program plans.
• Teach lean tools and practices; share knowledge learned and ideas; help establish new ways to more effectively deliver care; leverage best practices in performance improvement.
• Coach clinical and administrative team members in implementing and sustaining improvement processes generated from facilitated performance improvement events.
• Apply contemporary project management techniques (e.g., agile) in support of performance improvement projects, initiatives, and programs.
• Work with other members of the organization and the Performance Improvement team to ensure that projects are coordinated and that efforts are complementary.
• Develop and deliver presentations (training, updates, briefings, orientations) across all levels of the organization.
• Conduct research and provide action-oriented summaries associated with performance improvement to continually enhance the performance improvement framework for CommUnityCare.
• Ensure timely development and completion of assigned projects and activities.
• Maintain confidentiality and adhere to all HIPAA guidelines and regulations.
• Develop and maintain favorable internal relationships and partnerships with co-workers.
• Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times.
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.
• Perform other duties as assigned.

KNOWLEDGE/ SKILLS/ ABILITIES

• Maintain skills and knowledge of advanced performance improvement tools and techniques, to include but not limited to, Lean, Six Sigma, Agile, Change Management, and Project Management.
• High level of skill at building relationships within the organization.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• High degree of knowledge of process development and process improvement.
• Demonstrated ability to perform complex operations in Microsoft Office Suite.
• Apply critical thinking to generate and assess potential solutions and to anticipate needs and problems in advance.
• Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results. 

Minumum Education

• Bachelor’s degree in Health / Business Administration, Public Health, or similar field.

Minumum Experience

• 3 years of leading front-line teams through lean / six sigma management processes in a clinical or healthcare setting, including demonstrated experience leading and managing complex change management and process improvement projects through completion, with sole responsibility for lean / six sigma knowledge and scope of work.

Required Certification/ Licensure:

• Lean Green Belt certification within 6 months of accepting position.

Prefererred  Certification/ Licensure: