The Associate Director of Nursing - High Risk Populations is responsible for the development, performance, and management of clinical patient care for nursing, medical assistants, and technicians including but not limited to Medical Respite, Bridge and Mobile based programs. The Medical Respite program allows individuals who are experiencing homelessness a safeplace to rest and recuperative from a medical condition. While participants focus on improving their health, theycan also work on addressing other needs like housing and benefits. The Bridge Program provides access to healthcare in a clinic setting and focuses on reaching people outside the clinic meeting people where they are delivering needed health care in areas in our community. Our mobile programs are designed provide essential healthcare services to people experiencing homelessness by bringing care directly to them. This position will work as part of triad leadership team in making decisions that best support clinical staff, extended care team members and providers to ensure patients obtain access to care that is timely, effective, efficient, and safe. Our nurses are committed to providing a collaborative environment to provide the safest and highest quality of care for our patients. Our Leaders model a commitment to the organization'svision/mission/values to support an unparalleled patient experience and positive clinical outcomes.

***This is an onsite position located in Austin, Texas. To beconsidered for this role, the candidate must reside in the greater Austin/Travis County area.***

Essential Functions:

• Assists with overseeing the standards and practices for the organization’s nursing, medical assistant, and supportive services at the Central Health clinic settings.
• Participates as an effective member of the High Risk Populations Triad management team in the overall operational and fiscal activities of the department to include staffing levels, budgets, financial, and operating goals such as productivity and quality.
• Implements and refines processes to enhance service delivery efficiency for Respite, Bridge, and Mobile Healthcare Services, collaborating with internal departments and external organizations to develop and coordinate programs and activities.
• Supervises Nurse Managers and other assigned leaders providing leadership and oversight for daily clinical operations.
• Implements and provides oversight of clinical care delivered by nursing, medical assistants, and ancillary care team.
• Develops and/or monitors key performance indicators/metrics and leads improvement efforts & coordinating interventions that lead to improvement of the quality of patient care and team wellbeing.
• In collaboration with the Nurse Managers, oversees medical equipment needs, equipped examination rooms, infection control standards, CLIA, compliance with Standing Delegation Orders, education and dissemination of policy and protocols to ensure uniform delivery of services, and emergency events.
• Assists with implementing and maintaining an effective and ongoing surveillance program to measure, monitor and assess, and improve the quality and appropriateness of nursing care, treatment, and services delivered to patients.
• Assists in developing, reviewing, and updating written policies and procedures and pratice protocols pertinent to the High Risk Populations departments to assure consistency with the law and practice standards.
• Supervises assigned staff, including but not limited to, establishing work assignments and priorities, weekly review and adjustment of timecard, weekly review of time off requests, input for performance evaluations, monitoring orientation of new hires, and coaching and counseling staff in conjunction with HR.
• Monitors the compliance with standards of care for on-site treatments and procedures, administration of medications, as well as timely and quality clinical workflows.
• Advise on and responsible for implementation of gold-standard clinical workflows in pursuance of high performance and optimal outcomes.
• Collaborates with Operations partners to ensure the clinical services team supports the overall clinic operational and fiscal activities to include staffing levels, budgets, financial and quality metrics.
• In collaboration with the Director of Talent Development, ensures oversight and management of team member orientation, competency, and training records are completed in a timely manner and stored in the appropriate source of record.
• Champions and foster a culture reflective of the Central Health Nursing Core Values and Central Health Mission.
• Maintains own professional competence through participating in continuing education and other appropriate learning experiences.
• Develop and maintain strong and favorable internal and external relationships and partnerships including Enterprise partners, peer leaders, co-workers, providers, team members, and other support staff.
• Ensures timely assessments, interventions, and measurement for corrective action strategies when needed.
• Solves patient issues to ensure expected results. Assures quality of care philosophies and standards of care.
• Maximizes quality outcomes for patients’ services through the most appropriate utilization of systems.
• Serves on Central Health committees as assigned.
• Adheres to Texas Board of Nursing Practice Act requirements and to other governing agency regulations.
• Establishes a compassionate and respectful environment which values teamwork, integrity and dependability.
• Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to improve the quality of service provided.
• Coordinates and attends staff meetings and education offerings both in person and via teleconference/online as required.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• High level of skill at building professional relationships.
• Demonstrated knowledge of Joint Commission standards, HIPAA regulations, and the Quadruple Aim.
• Knowledge of current requirements of pertinent regulatory bodies.
• High degree of knowledge and competency in the practice of nursing and documentation requirements.
• Skilled at problem solving for the improvement of processes and service to patients and staff.
• High level of problem-solving skills to better serve patients and staff.
• Excellent verbal and written communication skills required.
• Strong attention to detail and accuracy.
• Strong commitment to quality, efficiency, and effectiveness.
• Strong application of Microsoft Office suite and electronic health records.

Minimum Requirements:

Education:

Associates Degree (higher degree accepted) in Nursing

Work Experience:

3 (Three) years Clinical experience in an ambulatory clinic setting and/or hospital setting.

5 (Five) years of progressive management/leadership experience in a healthcare environment.

5 (Five) years of experience managing populations with complex medical needs and those experiencing homelessness.

5 (Five) years of experience in program, policy, and standard operating procedure development.

5 (Five) years of experience in leading teams in performance improvement and workflow development.

Licensing and Certifications:

RN - Registered Nurse - State Licensure and/or Compact State Licensure, Unrestricted Registered Nurse License the State of Texas

BLS- obtained through and approved by the American Heart Association