The Medical Respite program allows individuals who are experiencing homelessness a safe place to rest and recuperative from a medical condition. While participants focus on improving their health, they can also work on addressing other needs like housing and benefits. The Respite Community Manager is responsible for directing, supervising, and coordinating staff and activities at their designated community site, ensuring the completion of all program objectives, adherence to organizational rules and regulations, and the safety and cleanliness of the community site at all times. The Respite Community Manager will work closely with the Respite leadership team, as well as site facility team, to ensure that all safety, security, quality and customer service goals are achieved. The Respite Community Manager will work as a member of the multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services.

NOTE: This position is equivalent to Sr. Practice Administrator

Essential Functions:

• Fosters a community of safety, inclusion, and healing aligned with the Standards for Medical Respite Care, Guiding Principles for Medical Respite Care, and The Framework for Medical Respite Care established by the National Institute for Medical Respite Care (a special program of the National Health Care for the Homeless Council).
• Oversees the operational day-to-day activities including development, planning, and implementation of all program components(concierge desk, meals, linen, laundry, etc.); building operations and maintenance oversight; and all other community site activities.
• Manages the community site supply program through routine inventories, supply lists, and purchasing communications as appropriate.
• Manages the logistics and oversees the resident intake and discharge process (including but not limited to intake approval/denials and planned, unplanned, and administrative discharges), in partnership with respite leadership, as outlined in the organizational policies and procedures.
• Oversees the coordination of bed assignments, Recreational activities and other daily Community Site-related routines.
• Ensures staff communicate and support residents in understanding program requirements, rules, and regulations.
• Ensures facility cleanliness is maintained at all times, including that all housekeeping is completed as required.
• Ensures all policies and procedures are in place and being followed in a professional, appropriate, and timely manner including those that foster safety and address disharmony, harm to self or others, or inappropriate (or unsafe) activity.
• Reviews all written violations, incident reports, and staff log narratives for appropriateness, completion, and follow up with residents, staff, Human Resources, and other members of the Leadership Team.
• Documents and notifies the Medical Respite leadership team of all resident concerns, potential workflow problems, and/or any exceptions to policy that could impact program environment, flow and security as appropriate.
• Actively participates in weekly case conferencing, team meetings, and process groups.
• Develop and foster community unity across departments stationed within the Clinical Education Center and/or building where Medical Respite is housed.
• Maintains knowledge of fire, safety, health, and work standards to ensure a safe and positive environment for all.
• Provides emergency assistance to residents and co-workers as necessary.
• Provides informed Community Site tours as need to identified stakeholders.
• Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly review resident satisfaction data and analyze for opportunities; involve staff in developing an improvement plan when necessary; implement and maintain a weekly rounding process.
• Monitor and analyze performance improvement and quality data and proactively address performance/quality issues including thorough review with respite leaders for resolution.
• Conduct site staff meetings and participate in provider, community site improvement, and other meetings as needed.
• Maximize capacity and optimize customer service by analyzing and recommending changes in organizational systems procedures and ensuring resident satisfaction, community site flow, quality, and financial responsibility.
• Manage site activities related to federal and state funding sources and grants and ensure compliance with associated rules and regulations.
• Updates approved forms and manuals as directed.
• Directs available resources in accordance with established guidance, policies and procedures, and goals and objectives.
• Manage the operational and fiscal activities of the site including staffing levels, and financial and operating goals and plans, and develop systems and procedures to improve the quality and efficiency of operations and meet productivity and quality goals.
• Supervises all community day-to-day staffing activities including, training and development, scheduling, and oversight.
• Oversees the daily, weekly, and monthly schedules with workloads that achieve program objectives without unnecessary overtime.
• Ensures staff performance meets or exceeds program goals and objectives through communication with the Respite leadership, other members of the Executive Leadership Team, service providers, and external partners.
• Facilitates meetings with direct reports and respite leaders, providing informational updates, trainings, feedback, and opportunities for communication.
• Facilitates community site related orientations and trainings.
• Work with the Project or Program Manager to design, implement and develop new programs, renovations, and expansions related to the site.
• Ensure all tasks provided and processes and related identified duties comply with all regulatory and accreditation standards, as applicable.
• Other Duties as Assigned: Perform other duties as needed to support respite community operations or special
  project as assigned by the leadership team

Knowledge, Skills and Abilities:

• Communicate with others in a clear, understandable and professional manner on the phone and in person; and the demonstrated use of good written and verbal communication skills. 
• Effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines. 
• Ability to interact with peers, executives, community partners, residents and other vendors in a manner that represents Central Health positively. 
• Ability to build and lead high-performing teams; must be able to provide clear and accurate direction and guidance. 
• Exhibit sound judgment in decision-making. 
• Ability to learn and apply new information, knowledge and experiences in a timely manner. 
• Ability to be flexible and adaptable to change. 
• Ability to work on multiple tasks and projects and to prioritize. 
• Effective organizational skills and attention to detail; effective follow-through, and commitment to excellence

Minimum Education:

• Bachelor's Degree (higher degree accepted) in Human Services, Social Services, Business, Health Administration or related field, or 5 years of additional experience in shelter operations in lieu of
  degree.

Minimum Experience:

• 3 or more years direct service experience in an emergency shelter or homeless services management

Required Licenses and Certifications:

• BLS certification through the American Heart Association is required. Employees must maintain current BLS certification throughout their employment within 30 days.
• Crisis Intervention and Food Handling Certification within 30 days.