The Operations Manager will oversee one or more of Central Health's service areas that support its goal of creating a comprehensive, highly coordinated system of care for identified vulnerable populations in Travis County. Responsibilities for this position include daily operations, oversight and operational planning supporting a system approach to services. Service areas and programs may include eligibility and enrollment functions across the system and may include support of other relevant projects. Responsibilities include gathering and interpreting data, developing and maintaining timelines, overseeing implementation of action plans, process improvement, project support, monitoring of budgets, contract oversight, and serving as a strategic partner within the team. This position will report to the VP of Operations supporting this work and will work closely with navigation center, patient access, revenue cycle, operations, medical management, and the analytics departments across the system as well as clinical and operations leadership.

Essential Functions:

• Align department goals to the planning, implementation and closure of initiatives and support a system approach to eligibility and enrollment
• Provide support for multiple, complex and related services, initiatives, and projects to maximize overall benefit and alignment to strategic program objectives and system alignment.
• Oversee ongoing operations of like departments ensuring system alignment by: developing knowledge about what and how services are delivered on a day-to-day basis; monitoring data to optimize efficiency, effectiveness and appropriate utilization;
  actively supporting department planning; support in the management of budgets and contracts.
• Identify opportunities to improve service delivery value relative to quality, cost and experience.
• Identify opportunities for coordination and interdependencies within initiatives and effectively deploy change management techniques to improve program outcomes.
• Analyze and recommend changes in workflow processes and procedures while ensuring patient/member satisfaction, quality, financial stability, and team productivity.
• Complete audits as it relates to daily task and other identified team requirements.
• Assist with departmental staff meetings.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Demonstrated ability to support large-scale and complex initiatives.
• Capable of identifying linkages across service areas and projects and aligning deliverables to broader operational goals.
• Excellent ability to develop measurement plans, monitor service areas, program and project progress, and report key findings to partners in a structured and standardized manner.
• Demonstrated ability to work across internal departments and develop and maintain relationships.
• Ability to tactfully receive and provide differing opinions to/from colleagues at all levels to support innovative thinking and decision-making that considers multiple perspectives and drives work
  forward toward established goals.
• Develop and maintain strong and favorable internal and external relationships.
• Ability to develop credibility, establish rapport and maintain productive communication with stakeholders at multiple levels, including those internal and external to the organization in order to activate people to achieve meaningful results.
• Ability to perform duties that reflect attention to patient centered care that is inclusive and focuses on cultural humility.
• Exhibit compassion, vulnerability, and empathy when working with employees and patients and advancing Central Health’s health equity and DEI goals.
• Share a commitment to diversity and inclusion awareness and health equity practices across Central Health.
• Effective organizational skills and attention to detail’ effective follow through, and commitment to excellence.
• Ability to communicate with others in a clear, understandable and professional manner.
• Ability to learn and apply new information, knowledge and experiences in a timely manner.
• Ability to be flexible and adaptable to change.
• Exhibit sound judgment in decision-making.
• Ability to multi-task and prioritize.
• Ability to perform complex operations in Microsoft Office Suite.

Minimum Education:

• Bachelor's degree with 3 years of related experience Required OR
• Master's degree with 1 year of related experience

Minimum Experience:

• 3 years of work related experience with a Bachelor’s degree Required OR
• 1 year of work related experience with a Master's degree Required
• Demonstrated work experience managing projects, operations and/or working in a mangerial or department role responsible for creating operating procedures and workflows, training staff, identifying process improvement.
• Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.).