The Epic Training Specialist II is responsible for the training and support of all clinical and administrative teammembers. The Epic Training Specialist II will create training documentation and curriculum; perform technicaltraining for new hires and ongoing user training during system changes/upgrades; participate in qualityassurance testing to ensure end user requirements are met with a focus on efficient clinic workflow. The EpicTraining Specialist II will also perform other duties as assigned.

***Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs

DUTIES AND RESPONSIBILITIES:

• Utilize standardized department tools/software systems to plan tasks/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
• Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.
• Master both the respective Epic modules and the relevant operational workflows.
• Build, test and maintain the training environment.
• Ensure all classroom training and training materials adhere to current policies, procedures and workflows.
• Lead training efforts stemming from software upgrades and updates.
• Able to travel between all Central Health clinics as needed.
• Act as a Principal Trainer for Epic EHR, and is responsible for developing and maintaining course curriculum, training materials and training the trainer.
• Coordinate closely with Epic Application Analysts in order to develop proper training in consideration of all end users’ roles to ensure effective training in advance of software updates and new version releases.
• Work collaboratively to create and continuously update training materials and learning resources for various training needs
• Provide hands on support to system end users with learned application knowledge and document project issues.
• Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment.
• Maintain customer service orientation toward internal EHR stakeholders and responsiveness to requests and assigned tasks.
• Essential Functions
• Conduct both group and individual training sessions with end users as needed.
• Conduct training in person and virtually.
• Provide technical support via phone, online, and/or in person.
• Serve as a primary resource to the EHR super- users in ticket resolution.
• Will closely collaborate with the Analyst team on upcoming changes/upgrades in the EHR system.
• Assist with coordinating clinical/administrative requests for EHR system modification and act as a liaison between the end user and information technology to optimize tools and workflows in the EHR application.
• Coordinates system changes with the governance team for decision making.
• Provides check in with site's clinical and administrative staff through at the elbow support to assess end user fluency and satisfaction.
• Provides technical system guidance to improve and streamline operational workflows.
• Conducts periodic observations of end users in their environment to identify areas for improvement and suggestions for workflow redesign.
• Reviews all system notifications and updates, and documents potential changes to workflows.
• Servers as a mentor for the Epic Training Specialist I.

MINIMUM EDUCATION:

• High SchoolDiploma or equivalent.

Work Experience:

• 3 years of experience in computer-related training, adult education, as an EHRsuper user, or similar role.