The Performance Improvement Change Leader is responsible for applying quality improvement strategies in support of projects, products and programs throughout the organization to ensure that the care we provide is safe, patient-centered, effective, timely, equitable, and efficient. Under the supervision of Central Health's  Quality Improvement Manager, the PICL will work closely with operations and clinical team members to implement, monitor, assess and improve the performance of all PI run initiatives. All projects require gathering and interpreting data, developing and maintaining project schedules, maintaining and properly controlling project scope, collaboratively implementing projects, facilitating lean activities with project teams, monitoring project budget, mitigating risks, fostering sustainable relationships with community partners and serving as a strategic thinking partner within the project team. The PICL will plan and facilitate lean activities, including those that occur within the model cell environment. The PICL supports and enables attainment of organizational goals through planning, coaching, teaching, collaborating and supporting organizational elements in framing, developing, and implementing lean methods to achieve process and outcome-related goals. In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments, leads performance improvement initiatives in an assigned focus area, which may be related to broad goals and specific objectives found within the Quadruple Aim framework, or more specifically tailored to support performance improvement initiatives and organizational priorities associated with clinical effectiveness, population health, performance management, care management and regulatory reporting.

PRIMARY RESPONSIBILITIES & DUTIES

• Lead and support Performance Improvement initiatives applying Lean and other quality/performance improvement strategies
• Lead and facilitate cross-functional teams in improving organizational performance and pursuing organizational strategies
• Apply contemporary project management techniques (e.g., agile) in support of performance improvement projects, initiatives, and programs
• Assist in the development and implementation of program plans
• Teach lean tools and practices; share knowledge learned and ideas; help establish new ways to more effectively deliver care; leverage best practices in performance improvement
• Leads performance improvement initiatives in an assigned focus area.
• Facilitate lean activities throughout the organization, including but not limited to root case analysis, value-stream mapping, change management planning and implementation, etc.
• Coach clinical and administrative team members in implementing and sustaining improvement processes generated from facilitated performance improvement events
• Work with other members of the organization and the Performance Improvement and Project Management team to ensure that projects are coordinated and that efforts are complementary
• Develop and deliver presentations (training, updates, briefings, orientations) across all levels of the organization
• Conduct research and provide action-oriented summaries associated with performance improvement to continually enhance the performance improvement framework for Central Health
• Ensure timely development and completion of assigned projects and activities
• Maintain confidentiality and adhere to all HIPAA guidelines and regulations
• Develop and maintain favorable internal relationships and partnerships with co-workers
• Ensure all actions, job performance, personal conduct and communications represent Central Health in a highly professional manner at all times
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission

Minumum Education

Required

• Bachelor’s degree.

 Preferred 

• Master’s degree in Health / Business Administration, Public Health, or similar field
  Preferred

Minumum Experience

• Leading front-line teams through lean / six sigma management processes in a clinical or healthcare setting, including demonstrated experience leading and managing complex change management and process improvement projects through completion, with sole responsibility for lean / six sigma knowledge and scope of work..

Required Certification/ Licensure:

• Lean Green Belt certification within 6 months of accepting position.