Under the supervision of the Sr Associate Dir of Nursing, the Associate Director of Nursing - Case Management is responsible for care coordination, clinical team formation, and daily operations of case management while supporting the delivery of direct patient care for low-income and uninsured patients in community environments as appropriate. This position will have direct oversight over personnel within their scope. The AD of Case Management will work with other departments, such as nursing, to ensure that all standards of care are met
regarding each specialty.
The Associate Director of Nursing - Case Management will work in conjunction with Registered Nurse Case Managers, Social Workers, Community Health Workers, Physicians, and other care team members to provide case management and navigation services while working in collaboration with inpatient care teams and other Central Health medical and transitions of care teams.
This position will help provide oversight/direction for: Case Management, Care at Home, and Epic
This position models a commitment to the organization's vision/mission/values to support an unparalleled patient experience and positive clinical outcomes.

This is an onsite role located in Austin, Tx. You must live in the greater Austin Metropolitan area to be considered for the role. 

Essential Functions:

• Facilitate collaboration with partner organizations to ensure the provision of compassionate and effective care coordination to hospitalized patients and medical care to other patients in post acute settings who require case management services and needs upon discharge.
• Organize and lead operational, clinical and quality care conferences across the enterprise with internal and external stakeholders to educate on services available to specified case management populations.
• Work in close consultation with the patient's primary care provider and other licensed health care facility provider teams to coordindate the medical care of MAP patients when discharged from hospitals, post-acute settings and referred from specialty care and external providers.
• Communicate essential information to patients, families, colleagues, nursing and other health care professionals, as appropriate.
• Prepare and provide necessary timely and accurate reports and forms, as may be required by Central Health or facility in the performance of case management services.
• Perform clinical duties as assigned and competency validated in accordance with Standing Delegation Orders including, but not limited to: medication reconciliation, assisting provider with examination in community settings where applicable and patient homes, cleaning and disinfection of equipment, perform quality control checks on equipment as per manufacturer guidelines patient vital signs, glucose monitoring and education, and phlebotomy as outlined in Care at Home SDO.
• Plan and coordinate care daily with all members of Central Health's care team to assure maximum quality and efficiency of care between Eligible Patients, Physicians, Advanced Practice Providers, Case Management and nursing.
• Perform medical and administrative services under general guidance and minimal supervision with accountability for specific organizational-level goals.
• Under the oversite of the Director of Case Management, align clinical and non-clinical resources to organizational goals and objectives to optimize the health of the covered population and improve clinical outcomes, patient experience and costs of care throughout the delivery system.
• Participate in the development, deployment and management of safe, effective and efficient clinical services to Central Health's covered population through a variety of methods including clinical support infrastructure development and oversight of case management services as applicable and appropriate pursuant to the Medical Executive Board's policies and procedures.
• Develop and maintain collaborative working relationships that promote a positive image for Central Health with enterprise affiliates, contracted providers, the local provider community, elected officials, regulatory agencies, governing bodies, patients, and the community, as appropriate.
• Prioritize duties and responsibilities, demonstrating strong organization and time management skills.

Knowledge, Skills and Abilities:

• Ability to collaborate with and lead a team of professionals to achieve specific departmental and strategic goals.
• Ability to thrive in a complex and dynamic environment with multidisciplinary, cross-functional teams and matrixed team structures.
• Demonstrated ability to manage and prioritize multiple complex projects with varying deadlines and limited resources.
• Ability to teach, coach and mentor peers and supervisors to effectively understand clinical services delivery and interact with clinical functions and assigned staff.
• Ability to apply critical thinking to generate and assess potential solutions and to anticipate needs in advance.
• Knowledge of nursing best practice and industry standards for practice of nursing.
• Knowledge of data, measurement concepts, measurement tools and systems used to monitor and report clinical quality metrics and other healthcare outcomes.
• Compliance with data confidentiality and security procedures.
• Ability to manage employees and interact with colleagues in a respectful, supportive fashion which encourages employee's personal and professional growth.
• High level skill at building relationships within the organization and with external partners.
• Able to persuade others to approach topics and ideas with an opportunistic mindset.
• Ability to communicate complex ideas clearly and effectively through both writing and speaking.
• Experience with electronic medical records and healthcare derived data and a working knowledge of the laws and regulations that govern the same.
• Demonstrated ability to perform complex operations in Microsoft Office Suite.
• Strong assessment skills, follows standard precautions and maintains confidentiality.
• Responsible for quality improvement initiatives and maintaining collaboative working relationship with EHR analysts to ensure EHR workflows are accurate for capturing departmental metrics and enhancing productivity and efficiency.
• Exhibit compassion, vulnerability, and empathy when working with patients and advancing Central Health's health equity and DEI goals.
• Provide patient centered care that is inclusive and focuses on cultural humility.
• Share a commitment to diversity and inclusion awareness and practices across Central Health.

QUALIFICATIONS:

Education:

Associate's Degree - Graduated from an accredited school of nursing

Work Experience:

Three (3) years of experience in a hospital or acute care environment with multiple complex chronic diseases and special populations

Three (3) years of experience working with, coaching and leading teams with clinical quality improvement. workflow development, patient care coordination/ case management, staff, and patient education

Three (3) years of experience with Joint Commission standards, HIPAA regulations, Quadruple Aim, and Value Based Care

Licenses and Certifications:

RN - Registered Nurse - State Licensure and/or Compact State Licensure, RN license in the State of Texas

BCLS - Basic Life Support obtained from the American Heart Association