Under general supervision, refers, enrolls and/or assists customers in obtaining appropriate healthcare, and assists customers in resolving simple problems and complaints.

Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without
accommodations):
• Reviews documents and electronic application submissions to makes basic decisions regarding a client’seligibility
for healthcare services including interpreting and applying basic program requirements.
• Conducts first level screening for multiple programs and gathers and processes documents
• Explains program benefits and how to access services.
• Assists clients in resolving simple problems and complaints regarding services.
• Greets customers, provides information regarding scheduled interview, explains services, and assists
customers by responding to inquiries with appropriate and accurate information.
• Answers telephone, routes customers calls appropriately, and responds to customer inquiries in English andSpanish
with appropriate and accurate information.
• Schedules appointments via computer.
• Maintains office supplies and forms.
• Performs other duties as assigned.

Knowledge/Skills/Abilities:

Knowledge of:
• Administrative and clerical procedures and systems such as word processing and data base systems, filing and
records management systems, and other office procedures and terminology
Skill in:
• Determining what needs to be recorded and accurately and completely recording information to meet all policy, procedure and regulatory requirements
• Knowing how to find information and identifying essential information
• Communicating effectively in speaking and writing as indicated by the needs of the audience
• Coordinating activities by adjusting actions in relation to others' actions
• Communicating verbally in professional and customer focused manner
• Being aware of others' reactions and understanding why they react the way they do
• Performing basic operations in Microsoft Office Suite
• Listening to what other people are saying and asking questions as appropriate
• Actively looking for ways to help people and establishing and maintaining effective working relationships

Ability to:
• Efficiently shift back and forth between two or more activities or sources of information
• Correctly follow a given rule or set of rules in order to arrange things or actions in a certain order including procedures, orders or logical operations
• Use deductive reasoning to apply general rules to specific problems to come up with logical answers and decide if an answer makes sense
• Add, subtract, multiply or divide quickly and correctly and to understand and organize a problem and then to select a mathematical method or formula to solve the problem
• Communicate information and ideas in speaking and writing so others will understand
• Pay attention to details
• Work effectively with individuals from diverse backgrounds
• Read and understand basic Spanish on documents and forms
• Make fast, simple, repeated movements of the fingers, hands, and wrists
• See details of objects at a close range (within a few feet of the observer)

MINIMUM EDUCATION: High School graduation or equivalent.

MINIMUM EXPERIENCE: Two (2) years of related experience.