The Epic Training Specialist I is responsible for the training and support of all clinical and administrative team members. The Epic Training Specialist I will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow. The Epic Training Specialist I will also perform other duties as assigned.

Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
• Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.
• Provide support for the roll out of Epic training to end users.
• Deliver educational offerings based on adult learning principles.
• Adhere to following standardized templates for lesson plans, manuals, tip sheets and other learning resources for end users.
• Evaluate end user learning outcomes and feedback to ensure effective high-quality education and training of end users. Recommend and implement innovative ways to enhance the effectiveness of education.
• Ensure all end users are properly trained and able to demonstrate proficiency in the system prior to gaining access to the production environment.
• Assist end-users with initial logins and verifying correct system access.
• Act as subject matter expert to ensure training quality and consistency.
• Collaborate with the Epic Training Specialist II and other responsible parties, for curriculum development, developing playground/practice environments, and relevant refreshing schedules.
• Able to travel between all Central Health clinics located throughout Travis County.
• Work collaboratively to create and continuously update technical training materials and learning resources for various training needs.
• Provide ongoing support to team members to ensure proficient utilization of the system.
• Essential Functions
• Maintain customer service orientation toward internal EHR stakeholders and responsiveness to requests and assigned tasks.
• Conduct both group and individual training sessions with end users as needed.
• Conduct training in person and virtually.
• Provide technical support via phone, online, and/or in person.
• Serve as a primary resource to the EHR super- users in ticket resolution.
• Assist with coordinating clinical/administrative requests for EMR system modification and act as a liaison between the end user and information technology to optimize tools and workflows in the EMR application.
• Provides check in with site's clinical staff through at the elbow support to assess end user fluency and satisfaction.
• Provides technical system guidance to improve and streamline operational workflows.
• Conducts periodic observations of end users in their environment to identify areas for improvement and suggestions for workflow redesign.
• Reviews all system notifications and updates, and documents potential changes to workflows.

MINIMUM EDUCATION: High School Diploma or equivalent Required

MINIMUM EXPERIENCE: 1 year of experience in computer-related training, adult education, as an EHR super user, or similar role

REQUIRED CERTIFICATIONS/LICENSURE: EPIC - EPIC Certification Any Epic certifications Preferred