The Eligibility Services Trainer is responsible for the training of new and existing department employees as well as external partners. In collaboration with department leaders, the Eligibility Services Trainer will assess department, individual staff and community partner educational needs and develop materials and methodologies, to be used in variety of settings, i.e. monthly staff meetings, small group setting, virtually or one-on-one. The Trainer will assist with the development of training materials and department standard operating procedures and will ensure educational materials are kept up to date and are stored in a manner accessible to department employees.

This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.

Essential Duties:

• Create educational materials appropriate to the department position and implement a 6-week training program for all department new hires
• Design and implement skill-based competencies to be used within the Eligibility Services Department to assist with identifying improvement opportunities
• Effectively communicate verbally and in writing complex information in manner that is easy to understand and learn
• Develop and provide refresher trainings to specific staff members and the department based on need
• Adapt training materials and methodology based on the training group size method (in-person or virtual)
• Develop presentations and educational materials to train external partners on Central Health’s coverage programs in conjunction with department leaders, provide real‐time interventions and on‐going development to support the learning needs of team members to ensure they reach optimal performance.
• Demonstrate a comprehensive knowledge of Central Health’s coverage programs, policies, and procedures

Knowledge/Skills/Abilities:

Knowledge of
• Medicaid, CHIP, Medicare, the Health Insurance Marketplace eligibility requirements of and how to apply
• Different teaching methodologies and strategies

Skill In
• Effectively communicating verbally and in writing
• Presenting to large and small groups
• Understanding and identifying learning styles and adapting materials and communications to meet the need of the audience
• Interpersonal skills and the ability to develop and maintain favorable internal and external relationships and partnerships at all levels.
• Thinking critically using logic and analysis to identify strengths and weaknesses of different approaches
• Effectively using Microsoft Office and other tools to develop educational materials and resources

Ability to
• Pay attention to detail and perform tasks accurately and efficiently.
• To work in VeritySource, SharePoint, and REDCap
• Be an independent thinker, self-starter, work independently and manage time in order to meet multiple demands and deadlines
• Perform mathematical calculations
• Perform audits of applications processed employees and identify deficiencies in understanding department policies and procedures and create training tools and resources to strengthen staff knowledge
• Ensure all actions, job performance, personal conduct, and communications are always professional in manner.
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.

MINIMUM EDUCATION:
• High school diploma

MINIMUM EXPERIENCE:
• If High School Diploma, must have at least ten (10) years’ experience with charity care, sliding fee scale or government health insurance/coverage including MAP, Medicaid, CHIP, Medicare, SSI, and the ACA
• If Bachelor’s degree, must have at least five (5) years’ experience with charity care, sliding fee scale or government health insurance/coverage including MAP Medicaid, CHIP, Medicare, SSI, and the ACA