The Performance Improvement Change Leader is responsible for applying Lean and other quality improvement strategies in support of projects, products and programs throughout the organization to advance the goals of the Triple Aim (cost, quality and patient experience).  The change leader will plan and facilitate lean activities, including those that occur within the model cell environment. The change leader supports and enables attainment of organizational goals through planning, coaching, teaching, collaborating and supporting organizational elements in framing, developing, and implementing lean methods to achieve process and outcome-related goals. In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments, leads performance improvement initiatives in an assigned focus area, which may be related to broad goals and specific objectives found within the Triple Aim framework, or more specifically tailored to support performance improvement initiatives and organizational priorities associated with Patient Centered Medical Home, value-based healthcare redesign, population health, performance management, and care management.  

PRIMARY RESPONSIBILITIES & DUTIES

• Lead and support Performance Improvement initiatives applying Lean and other quality/performance improvement strategies.
• Lead and facilitate cross-functional teams in improving organizational performance and pursuing organizational strategies.
• Assist in the development and implementation of program plans.
• Teach lean tools and practices; share knowledge learned and ideas; help establish new ways to more effectively deliver care; leverage best practices in performance improvement.
• Coach clinical and administrative team members in implementing and sustaining improvement processes generated from facilitated performance improvement events.
• Apply contemporary project management techniques (e.g., agile) in support of performance improvement projects, initiatives, and programs.
• Work with other members of the organization and the Performance Improvement team to ensure that projects are coordinated and that efforts are complementary.
• Develop and deliver presentations (training, updates, briefings, orientations) across all levels of the organization.
• Conduct research and provide action-oriented summaries associated with performance improvement to continually enhance the performance improvement framework for CommUnityCare.
• Ensure timely development and completion of assigned projects and activities.
• Maintain confidentiality and adhere to all HIPAA guidelines and regulations.
• Develop and maintain favorable internal relationships and partnerships with co-workers.
• Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times.
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.
• Perform other duties as assigned.

KNOWLEDGE/ SKILLS/ ABILITIES

• Maintain skills and knowledge of advanced performance improvement tools and techniques, to include but not limited to, Lean, Six Sigma, Agile, Change Management, and Project Management.
• High level of skill at building relationships within the organization.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• High degree of knowledge of process development and process improvement.
• Demonstrated ability to perform complex operations in Microsoft Office Suite.
• Apply critical thinking to generate and assess potential solutions and to anticipate needs and problems in advance.
• Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results. 

Minumum Education

• Bachelor’s degree.

Minumum Experience

• 5 years of relevant work experience in a clinical setting, healthcare research, administration, or quality improvement; significant knowledge of project management processes and related documentation practices; and demonstrated experience leading and managing complex projects through completion.

Required Certification/ Licensure:

• Lean Green Belt certification within 6 months of accepting position.

Prefererred  Certification/ Licensure:

• CAPM or PMP certification