The Medical Assistant (MA) – Medical Respite will be part of a collaborative, multidisciplinary team that will support the clients in the Medical Respite Program. The Medical Respite Program allows individuals who are experiencing homelessness a safe place to rest and recuperative from a medical condition. While participants focus on improving their health, they can also work on addressing other needs like housing and benefits. The MA - Medical Respite position will involve exciting and innovative opportunities to help grow the program. We invite you to join a compassionate team that is committed to serving individuals with the greatest needs. Under direction of licensed medical and/or licensed nursing personnel, the MA – Medical Respite takes a central role in the delivery of health care for the Medical Respite program. This position collaborates with other professional disciplines to ensure effective and efficient client care delivery and the achievement of desired client outcomes. Our Medical Assistants model a commitment to the organization’s vision/mission/values to support an unparalleled client experience and positive clinical outcomes.

Essential Duties:
• Delivers care to patients in medical respite facility and ensure all needs of the client are met, in conformance with established policies and procedures.
• Assists multidisciplinary team and respite clients as needed with case management duties.
• Assists with client intake process: help client process admission paperwork, orienting client to facility, explaining program policies and procedures/ rules / expectations.
• Assists with client discharge: including helping client pack up belongings and escorting client to next facility.
• Collaborates with the client’s care team including, primary care team, specialists, home care, hospital team, and any others involved with the client’s care to optimize clinical outcomes.
• Assist clients with MAP eligibility process if needed and ensure all eligibility processes for submitting an application are followed to ensure successful completion.
• Documents all client encounters and contacts made with clients utilizing enterprise electronic health record
• Assists clients with accessing health related services, including but not limited to: obtaining a medical home, providing instruction and appropriate use of the medical home, overcoming barriers to obtaining needed medical care and/ or social services.
• Accompanies clients to critical medical care appointments and serves as their advocate during healthcare encounter.
• Participates in client care huddles.
• Attends staff meetings and education offerings both in person and via teleconference/online as required.
• Supports organizational initiatives to promote and maintain a strong positive workplace culture.
• Respects patient confidentiality at all times and treats patients with courtesy and respect.
• Collaborates, communicates respectfully and professionally with all members of the care team in providing patient-centered care and regarding processes and clinical issues.
• Develops and maintains favorable internal relationships, partnerships with co-workers, including managers, clinical support staff, providers.
• Participates in patient care huddles and interdisciplinary case conferences.
• Develops health education opportunities for respite clients.
• Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to improve the quality of service provided.
• Attends staff meetings and education offerings both in person and via teleconference/online as required.
• Supports organizational initiatives to promote and maintain a strong positive workplace culture.
• Performs other duties as assigned

Knowledge/Skills/Abilities:
* Demonstrated knowledge of activities associated with the delivery of quality Medical Assistant duties.

* High level of skill at building relationships and providing excellent customer service.
* Strong attention to detail and accuracy.
* Ability to utilize computers for data entry and information retrieval.
* Excellent verbal and written communication skills.

MINIMUM EDUCATION:
• Graduation from high school or equivalent
• Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.

MINIMUM EXPERIENCE:
• Completion of a Medical Assistant externship.

REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these
certifications/licensure will result in suspension of work:
1. Basic Life Support (BLS) - Obtained through approved American Heart Association or Red Cross.