The Lead Medical Assistant (MA) – Multi-Specialty position presents an exciting opportunity for Medical
Assistants to expand their knowledge and skill set in a Multi-Specialty Clinic environment. Under direction of
licensed medical and/or licensed nursing personnel, the Medical Assistant takes a central role in the delivery of
health care for patients performing a variety of patient care duties in a Multi-Specialty clinic. The Lead MA plays
a pivotal role in promoting efficient operations, ensuring compliance, and fostering a culture of excellence within
the medical assistant team, contributing to the overall success of the practice. Our team of Medical Assistants
model a commitment to the organization's vision/mission/values to support an unparalleled patient experience
and positive clinical outcomes.

Oversee and help coordinate the daily activities of the medical assistant team, providing guidance, training, and
support to ensure adherence to protocols and the upholding of professional/high standards of patient care while
communicating findings to the Nurse Manager/Assistant Nurse Manager.
Support the Nurse Manager/Assistant Nurse Manager with monitoring, guiding patient flow, and assigning
patient care related tasks to ensure that patients are roomed and discharged timely.
Facilitate communication, resolve issues, and ensure smooth operations within the clinical setting as the primary
point of contact for the medical assistant team, while keeping providers and Nurse Manager/Assistant Nurse
Manager in communication.
Assist the Nurse Manager/Assistant Nurse Manager with managing inventory, supplies, and equipment necessary
for the operation of the clinical setting and will report low inventory to the Nurse Manager/Assistant Nurse
Manager.
Oversee procurement and storage of supplies, ensuring adequate stock levels and cost-effectiveness.
Support the Nurse Manager/Assistant Nurse Manager with the weekly auditing process for CLIA compliance, and
sterile instrument processing.
Serve as the primary in-clinic trainer and mentor for new employees and MA externs, ensuring completion of
new employee and student checklists are completed in a timely manner.
May provide input in the review and evaluation of staff performance.
Foster a collaborative and communicative environment within the medical assistant team, promoting effective
teamwork, mutual support, and open dialogue, serving as a technical or functional resource for the MA team
Essential Functions
Serving as the primary reference for the team, the Lead Medical Assistant will possess advanced knowledge and
proficiency in utilizing electronic health record system Epic, serving as a Super User. They will troubleshoot
technical issues, provide guidance on system navigation, and reinforce previous training to ensure that all team
members can effectively utilize electronic health records and physical forms (such as but not limited to DMEs,
and pre-operative forms).
Monitor and report compliance with workflows, hand hygiene compliance, policies and/or procedures as directed
by the Assistant Nurse Manager or Nurse Manager.
In collaboration with the Nurse Manager/Assistant Nurse Manager, assist with maintaining quality assurance
measures within the clinic (such as chart audits, ensuring correct documentation of processes and PVP
presentation, rooming & wrap up). This may include conducting audits, monitoring patient outcomes, and
implementing improvements to enhance the delivery of patient care under the direction and as assigned by the
Nurse Manager/Assistant Nurse Manager.
Under the direction and leadership of a champion, will collaborate in the planning, implementation, and
evaluation of projects aimed at improving clinical processes, patient care outcomes, or workflow efficiency. Lead
MA will actively participate in project meetings as needed, contribute insights from the medical assistant team,
and assist in project coordination and execution
Collaborate with the patient’s care team including, primary care team, specialists, home care, hospital team, and
any others involved with the patient’s care to optimize clinical outcomes.
Work as a team member, interacting with staff, patients, and providers to communicate and coordinate patient
care and workflow effectively.
Improve the patient experience by completing pre-visit planning including reviewing notes from the previous
visit and ensuring that results are documented (e.g., pre-visit lab results, diagnostic tests, pathology reports,
other physician notes from a referral). Identifying whether any further information such as hospital discharge
notes, emergency notes, etc. are available to maximize the patient and Provider face-to-face visit.
Enhance the patient experience by practicing AIDET during each patient interaction.
Room patients consistent with standardized workflow including verifying patient information, utilizing twopatient
identifiers, documenting chief complaint and reason for visit, vital signs, BMI, pulse oximetry level as
necessary, patient comfort level, medication list, allergies, smoking history, and other information as required.
As required and competency validated, perform appropriate EKG, spirometry, point of care testing, specimen
collection, staple and suture removal, wound care, toenail cutting, equipment cleaning/reprocessing and other
requested procedures.
Perform clinical duties as assigned and competency validated in accordance with Standing Delegation Orders
including, but not limited to: administering medications, immunizations, setting up exam or procedure rooms,
preparing patients for examinations and /or treatments, assisting provider with exams or procedures, cleaning
and disinfection of equipment, exam rooms and storage, stocking exam rooms, perform quality control checks
on equipment as per manufacturer guidelines.

Education:
High School Diploma or equivalent Required 
Graduation from an accredited Medical Assistant program or equivalent military healthcare experience Required 
Medical Assistant Diploma Required 
Medical Assistant Certification Required

Work Experience:
Completion of a Medical Assistant externship Required
3 years Medical Assistant experience, preferably in an ambulatory clinic setting with Specialty Services Required
Experience with Epic Preferred