We are seeking a dedicated Quality & Process Improvement Specialist to drive continuous improvement initiatives across our healthcare organization. The ideal candidate will leverage lean methodologies and quality improvement tools to enhance patient safety, operational efficiency, and overall quality. This role involves coaching clinical and administrative teams, leading process improvement projects, and fostering a culture of excellence organization wide.

This position serves as an advisor and mentor, guiding transformation efforts from discovery to scale. The ideal candidate brings extensive healthcare experience, a track record of measurable results, and technical expertise in quality improvement, change management, and health systems analytics.

Essential Functions:

• Lead and facilitate high-priority transformation initiatives that span clinical and operational domains with strategic importance, focused on optimization of patient care processes and operational workflows.
• Translate, monitor, measure, and report organizational goals into actionable, data-driven improvement strategies with clear KPIs and impact metrics.
• Act as a lead performance improvement advisor to leadership and functional departments.
• Co-develop strategic plans to scale successful pilots across Central Health and partners, in collaboration with clinical, operations, and leadership teams.
• Champion a Culture of Process Improvement utilizing Lean methodology.
• Design and execute performance improvement projects using Lean and Six Sigma frameworks.
• Conduct comprehensive gap analysis, root cause analysis, process/value stream mapping, and solution prototyping to identify inefficiencies and areas for improvement.
• Implement and sustain advanced performance tracking systems and dashboards to monitor outcomes.
• Analyze datasets to identify system gaps, resource imbalances, and opportunities for impact.
• Drive performance reporting to meet federal and state requirements and internal KPIs.
• Maintain up-to-date knowledge of healthcare quality and performance standards, lean methodologies, and industry best practices.
• Serve as liaison to community health organizations and academic institutions on PI/QI strategy and implementation.

Knowledge, Skills and Abilities:

• Maintain skills and knowledge of advanced performance improvement tools and techniques, to include but not limited to: Lean, Six Sigma, Agile, Change Management, and Project Management.
• High level of data analysis skill with proficiency in statistical tools and quality metrics.
• High level of skill at building relationships within the organization.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• High degree of knowledge of process development and process improvement.
• Demonstrated ability to perform complex operations in Microsoft Office Suite.
• Apply critical thinking to generate and assess potential solutions and to anticipate needs and problems in advance.
• Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results

QUALIFICATIONS:

Education:

Bachelor's Degree (higher degree accepted) in Public health, Health Administration, Business, or related field.

Work Experience:

1-3 years in performance improvement and healthcare transformation. - Required

1 year- Leading cross-functional teams in process redesign and system change in healthcare. - Required

1 year- Complex change management and process improvement projects through completion, with sole responsibility for lean / six sigma knowledge and scope of work. - Required

Licenses and Certifications:

Six Sigma Green Belt Certification-Lean Green Belt certification  **Within 6 Months Required**