We are seeking a dynamic and experienced Manager, Quality & Process Improvement to lead and manage performance improvement initiatives across our healthcare system. This role combines technical expertise in Lean and Six Sigma with people leadership, overseeing a team of specialists and driving strategic transformation efforts that enhance patient safety, operational efficiency, and care quality.
The ideal candidate will be a seasoned leader with a strong background in healthcare consulting or administration, capable of managing cross-functional teams, evaluating performance, and assigning work aligned with organizational priorities.

Essential Functions:

• Supervise and develop a team of quality and process improvement specialists
• Assign work based on strategic priorities, staff expertise, and project timelines
• Conduct regular performance evaluations and provide coaching and feedback
• Foster a culture of accountability, collaboration, and continuous learning
• Lead high-impact transformation initiatives across clinical and operational domains
• Translate organizational goals into measurable, data-driven improvement strategies
• Serve as a senior advisor to executive leadership on performance improvement planning
• Co-develop strategic plans to scale successful pilots across Central Health and partner organizations
• Plan, organize, and facilitate Kaizen events, workshops, and Lean training sessions
• Oversee complex process redesign efforts, including technology migrations (e.g., Epic, ServiceNow)
• Guide teams through gap analysis, root cause analysis, and solution prototyping
• Ensure timely execution of projects with clear deliverables and impact metrics
• Implement and sustain performance tracking systems and dashboards
• Analyze high-complexity datasets to identify system gaps and improvement opportunities
• Drive reporting to meet federal/state requirements and internal KPIs
• Champion a culture of process improvement across departments
• Mentor Lean Champions and facilitate organization-wide training efforts

Knowledge, Skills and Abilities:

•  Advanced knowledge of Lean, Six Sigma, Agile, and change and people management
•  High degree of knowledge of process development and process improvement
•  High level of data analysis skill with proficiency in statistical tools and quality metrics
•  High level of skill at building relationships within the organization
•  Apply critical thinking to generate and assess potential solutions and to anticipate needs and problems in advance
•  Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results
•  Strong attention to detail and accuracy
•  Excellent verbal and written communication skills
•  Demonstrated ability to perform complex operations in Microsoft Office Suite

QUALIFICATIONS:

Education:

Bachelor's degree in Public Health, Health Administration, Business, or related field required

Work Experience:

• 5 years Managing a quality and/or process improvement team - Required
• 5 years Coaching and teaching Lean methodology, including facilitation of Kaizen events and Lean training - Required
• 5 years Leading cross-functional teams in process design and system change within healthcare - Required
• 5 years Experience in performance improvement and healthcare transformation with a focus on measurable outcomes - Required

Licenses and Certifications:

Lean Six Sigma Green Belt Upon Hire- Required

Lean Six Sigma Black Belt  Upon Hire- Required