This is a Hybrid position.  Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

The Program Manager, in collaboration with the senior operations manager, will help lead the development, implementation, and direct management of Central Health service areas and programs. The day-to-day activities for this position include the development and enforcement of operating protocols and standards, directing, evaluating, and providing feedback to professional-level employees who collaborate or are stakeholders in the operations of the Central Health service areas and programs. As a member of the Healthcare Delivery Operations leadership team, the Program Manager collaborates with Clinical Operations team members and other stakeholders to develop and implement patient-centered tools to increase patient access and improve quality of care. The Program Manager will analyze and report on Key Performance Indexes for each of the service lines assigned to them.

• Works closely with the Senior Operations Manager or above, in the development, growth, and day-to-day operational management of the Central Health Healthcare delivery service areas and programs.
• Responsible for clinical stakeholder adoption and incorporation of developed workflows into the Central Health Golden Standard Workflow.
• Continuously refine and improve Central Health service areas and programs and operational approaches that meet industry standards within healthcare delivery systems.
• Formulates develops, and oversees the implementation and expansion of healthcare delivery service areas and programs into Central Health in collaboration with the senior operations manager or above.
• Lead the development of key metrics to track, and report clinical outcomes and program performance.
• Monitor and evaluate patient and clinical team experience as related to direct day-to-day operations of Central Health service lines.
• Develop effective communication methods and strategies to provide Central Health Leadership with appropriate performance, operational, and financial updates.
• Collaborate with various stakeholders to optimize the patient's experience going through the Central Health Service Lines.
• Serves as Central Health's tertiary point of contact for Central Health projects and operational requests.
• Responsible for staying current on regulatory requirements that affect access and product line development.
• Maintains professional affiliations and pursues independent study and formalized training to enhance professional growth and development to remain current on healthcare industry trends.

Education:

Bachelor's Degree (higher degree accepted) in Nursing, Healthcare Administration, Public Health, Business Administration, or related healthcare field - Required

Master's Degree (higher degree accepted) in Nursing, Healthcare Administration, Public Health, Business Administration, or related healthcare field - Preferred

Professional Experience:

3 years of Demonstrated work experience managing clinical projects, clinical operations and/or working in a medical office in a managerial role. - Required

3 years of Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.). - Required

1 year of Progressively responsible experience in healthcare industry with the development and support of specialty care programs. - Preferred 

Travel Requirement:

20% Between clinics, administrative locations, and professional development opportunities.