The Applications Analyst is responsible for configuring and providing fundamental functional and technical support for the specific application or set of applications for a variety of administrative and clinical users. This includes collaboration with end users to understand the workflow and its interdependencies and make corrective adjustments or enhancements; support for normal maintenance of upgrades and system maintenance; as well as third tier support for various applications. The Applications Analyst will also perform other duties as assigned.
Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):
• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
• Maintains up-to-date expertise on the operation and application of various applications.
• Maintains a working knowledge of key indicators, standards, and processes related to EMR systems.
• Able to travel between all clinics. These are located throughout Travis, Bastrop, and Williamson counties.
• Provides third tier support for various applications/modules when an issue is escalated to the help desk.
• Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA).
• Provide technical support via phone, online, and/or in person.
• Serve as a primary resource to the EMR super- users in ticket resolution.
• Guides workflow design, building and testing the system, and analyzing other technical issues.
• Coordinates system changes with the governance team for decision making.
• Identifies and implements requested changes to the system.
• Serves as a liaison between end users’ workflow needs and technical staff/vendors.
• Maintains regular communication with vendors for assigned applications.
• Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs in regard to the project deliverables and timeline.
• Provides management technical system guidance to improve and streamline operational workflows.
• Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems.
• Excellent customer service, organizational, interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Ability to problem solve in various modules/applications.
• Demonstrate flexibility and ability to accept changes gracefully.
• Able to work professionally and collaboratively in a team-based health care delivery setting as well as an individual.
• Possess strong skills in Microsoft Office.
• Self-learner with ability to easily learn new software.
• Reliable transportation required.
• Strong knowledge of clinical and/or administrative workflows.
• Attention to detail and excellent analytical and critical thinking skills (strong problem-solving skills).
• Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required. Must be able to respond to issues during non-production hours.
MINIMUM EDUCATION: Bachelor's Degree with no experience required or High School Diploma and 3 years of direct experience in healthcare preferably in a community health setting.
PREFERRED EDUCATION: Bachelor's Degree highly desired in Business, Clinical Science, or Computer Science
REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these certifications/licensure will result in suspension of work:
REQUIRED COURSES/COMPLETIONS (e.g., CPR):
EPIC pre-assessment score of Tier 1 level on both tests.
The following candidates be exempt from the Sphinx pre-assessment: