Applications Specialist I

Req No.
Central Health
Job Locations
Regular Full-Time


The Applications Specialist I is responsible for the training and support of all clinical and administrative team members.  The Applications Specialist I will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow; provide second tier support for various applications used in the enterprise.  The Applications Specialist will also perform other duties as assigned.


Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):


·         Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.

·         Maintains up-to-date expertise on the operation and application of various enterprise applications. 

·         Maintains a working knowledge of key indicators, standards, and processes related to EMR systems. 

·         Able to travel between all clinics. These are located throughout Travis, Bastrop, and Williamson counties.

·         Work collaboratively to create and continuously update technical training materials and classes for various training needs (new user training, refresher training, upgrade training, Tips and Tricks, and frequent asked questions). 

·         Conduct both group and individual training sessions with end users as needed. 

·         Conduct training in person and virtually.

·         Provides second tier support for various applications/modules when an issue is escalated to the help desk.

·         Create and track tickets with our vendors on various applications including the EMR. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA). 

·         Provide technical support via phone, online, and/or in person.

·         Serve as a primary resource to the EMR super- users in ticket resolution. 

·         Assist with coordinating clinical/administrative requests for EMR system modification and act as a liaison between the end user and information technology to optimize tools and workflows in the EMR application. 

·         Coordinates system changes with the governance team for decision making.

·         Provides check in with site's clinical staff through at the elbow support to assess end user fluency and satisfaction. 

·         Provides management technical system guidance to improve and streamline operational workflows. 

·         Conducts periodic observations of end users in their environment to identify areas for improvement and suggestions for workflow redesign. 

·         Reviews all system notifications and updates, and documents potential changes to workflows. 

·         Supports all phases of the EMR implementation. 



·         Excellent customer service, organizational, interpersonal and communication skills.

·         Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.

·         Ability to problem solve in the various modules/applications.

·         Demonstrate flexibility and ability to accept changes gracefully. 

·         Able to work professionally and collaboratively in a team-based health care delivery setting and as an individual.

·         Possess strong skills in Microsoft Office. 

·         Possess positive training competencies. 

·         Self-learner with ability to easily learn new software.

·         Reliable transportation required. 

·         Ability to teach different kinds of learners and in different methods (remotely, in-person, classroom style, one-on-one, etc.). 

·         Strong knowledge of clinical and/or administrative workflows.

·         Attention to detail and excellent analytical and critical thinking skills (strong problem-solving skills). 

·         Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required. Able to respond to issues during non-production hours.


MINIMUM EDUCATION: High School Diploma


·         1 year of experience in computer related training, adult education or as an EMR super user

·         1 year of Electronic Health Record system experience


PREFERRED EDUCATION: Bachelor's Degree highly desired in Business, Clinical Science, Education or Computer Science


·         1 year of experience as a super user/support role using an EMR

·         Experience implementing and supporting an EMR 

·         Clinical experience

·         Knowledge of Medical terminology 

·         FQHC and/or Healthcare background 

·         Epic experience



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