• Pregnancy Testing Center Representative

    Req No.
    2018-3574
    Company
    Central Health
    Job Locations
    US-TX-Austin
    Category
    Medical Services
    Type
    Regular Full-Time
  • Overview

    This position coordinates access to health-related services by assisting clients with utilizing available resources for Central Health at the Southeast Health and Wellness Center (SEHWC). Key responsibilities include identifying potential clients, completing initial pregnancy testing and assessing to ensure appropriate guidance to health services and referrals are provided. This position works closely with affiliated organizations and a wide range of community organizations.

     

     

    Responsibilities

    • Under the direction of the SEHWC Program Director, provides informal counseling, education, and social support to clients. Assists clients with utilizing available resources, including referrals to medical appointments, accompanying clients to appointments, and assisting with completion of medical program applications.
    • Develops and maintains strong working relationships with external (referral sources and community agencies) and internal contacts (departmental team members).
    • Maintains accurate client records by documenting all contacts, services provided, and outcomes when collecting, performing, and reporting results of pregnancy tests and in order to track all clients and services for future reference. 
    • Accurately screen for Medicaid for Pregnant Women, CHIP Perinate, the Medical Access Program (MAP), and Sliding Fee Scale and assist clients with applying for the appropriate coverage programs. 
    • Assists with the front desk as needed. 
    • Makes follow-up phone calls to clients and agencies. Runs and submits reports to supervisor in a timely manner. 
    • Attends outreach events such as health fairs, festivals, and school events to provide information on the pregnancy testing center, available programs, and health insurance options. 
    • May be required to be "on-call."
    • Perform other duties as assigned.

    Knowledge/Skills/Abilities:

    • Solid understanding of medical care delivery and local market dynamics in the STAR, CHIP and ACA insurance lines of business.
    • Strong interpersonal skills with ability to interface effectively both internally and externally with a wide range of people including community representatives and other staff.
    • Excellent conflict and problem solving skills with effective follow through.
    • Strong listening, verbal, presentation and written communication skills.
    • Knowledge of social service programs within health setting preferred.
    • Proficiency with Word, Excel, Power Point and use of internet.
    • Fluency in English and Spanish. 

    Qualifications

    MINIMUM EDUCATION:

    • Graduation from high school or equivalent. 
    • Medical Assistant Diploma and/or National Medical Assistant Certification, verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.

    MINIMUM EXPERIENCE:

    • At least 1 year of administrative/clerical and/or customer service experience.

    PREFERRED EXPERIENCE:

    • Familiarity with enrollment and health coverage procedures strongly preferred
    • Familiarity with the local community in the service area is strongly preferred.
    • Medical Assistant Diploma and/or National Medical Assistant Certification, verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.

    PREFERRED CERTIFICATIONS/LICENSURE:

    • Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. 

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