Under direction of the Chief Information Officer and matrixed direction of the Directors of IT/IS – Enterprise Services, the Director of IT/IS –Enterprise Technical Operations is responsible for all aspects of enterprise technologies, infrastructure (network, wireless, servers, desktop computers, printers, phones, mobile technologies and various other physical and virtual technologies) for Central Health and its affiliated organizations. The Director of IT/IS – Enterprise Technical Operations has the responsibility for all cloud based and/or co-located technology components and environments as well as broadband data and voice circuits. This role maintains the vendor relationship for all physical hardware, all software and application licensing, technology managed services, cloud and hosted services and is responsible for managing the vendor, service level agreements, contract renewals, and budget related to the stated and/or unstated infrastructure components. The Director of IT/IS – Enterprise Technical Operations will ensure that the organization has established and is following policy and best practices for all enterprise technical components, including business continuity, redundancy, end user provisioning and security related to infrastructure, desktop, internet, intranet, remote access and the network. This role will ensure security risk assessments and IT general controls audits are being performed annually and will manage the mitigation of vulnerabilities. This role is responsible for implementing a continuous improvement plan for all technical components of the environment. It is a primary responsibility of this position to manage IT/IS operational risks (service level agreements, uptime/downtime stats).
Meet specific goals related to the following IT/IS guiding principles:
Minimum Education: Bachelor’s Degree
Preferred Education: Master’s Degree in related field is a plus
Minimum Experience: 5+ years’ extensive experience with a wide range of technologies, infrastructure design and cloud based solutions.